Managed Services

By using a unique framework for providing our services, PurpleWhite IT keeps clients’ computer systems, servers, and network infrastructure operationally available and their staff and businesses productive. We optimize availability, scalability, and flexibility of ICT infrastructures while minimizing expenditure.
Purple White IT has an amount of Information Security

Managed Services designed to provide clients with the most suitable level of service delivery required by their organization. For organizations that have a strong internal IT Security team, Purple White IT’s reactive service packages provide access to an additional layer of problem resolution specialists to complement their existing capabilities. For those organizations without a strong internal security team, however, Purple White IT’s proactive service packages are designed to assist with the entire administrative, maintenance, and security infrastructure management procedure.

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Working Process

The reactive service structure provides a customer with telephonic and e-mail access to Purple White IT’s team of IT security specialists. This offering is best suited for organisations that have internal specialists capable of administering, maintaining and managing their security infrastructure, but who do require an added level of maintenance for advanced troubleshooting and system configuration guidance.

The reactive access service structure improves to assist support offering by allowing Purple White IT to advance secure remote access directly into their security systems in order to render advanced maintenance. This level of system access may be useful in customer environments where the system administrators have less experience with a particular technology and may require advanced hands-on support.

The proactive monitoring Service structure raises the level of service to the customer even further by including a comprehensive monitoring service to the offering. Purple White IT provide a forward-thinking security infrastructure monitoring and management technology, which forms the basis of this monitoring service.